jrg69 Privacy Policy

In this Privacy Policy, the following terms carry the meanings set out below unless the context requires otherwise:

• "Platform" means the jrg69 website accessible at https://jrg69.lat, including all sub-pages, games, services, and features made available to registered Members.
• "Company", "we", "us", or "our" means jrg69 and its affiliated operating entities responsible for delivering the Platform and its services to players in Indonesia and internationally.
• "Member", "you", or "your" means any individual who has registered an account on the Platform or who browses the Platform without registration.
• "Personal Data" means any information that identifies or can reasonably identify you as an individual, including your name, email address, phone number, residential address, device identifiers, and financial details.
• "Processing" means any operation performed on Personal Data, including collection, storage, use, disclosure, transfer, and deletion.
• "KYC" means Know Your Customer — the identity and age verification process required under our operational standards before a Member may make a withdrawal.
• "Cookies" means small text files placed on your device by the Platform to recognise your browser session, preferences, and usage patterns.
• "Third-Party Service Providers" means external companies engaged by jrg69 to provide specific services on our behalf, such as payment processors, KYC verification partners, fraud-detection providers, and cloud hosting operators.
• "IDR" or "Rp" means Indonesian Rupiah, the base currency of all financial transactions on the Platform.

jrg69 collects Personal Data in the following categories. We collect only what is necessary to provide, protect, and improve the Platform's services.

jrg69 collects Personal Data through the following channels:

• Direct Submission: When you complete the registration form, submit KYC documents, make a deposit or withdrawal request, contact support via live chat or email, or participate in a promotion.
• Automated Collection: When you visit or use the Platform, our servers automatically record Technical Data and Usage Data through server logs, cookies, and similar tracking technologies embedded in the Platform interface.
• Third-Party Verification Partners: When you submit KYC documents, our identity-verification partners may return additional data points (e.g., document authenticity status, name-matching score) which are added to your Member profile.
• Payment Processors: When you initiate a transaction, our payment-processing partners may share transaction metadata (reference numbers, status codes, timestamps) with jrg69 to reconcile your Account Balance.
• Fraud Prevention Systems: Our automated risk-management systems may collect device fingerprinting data and behavioural signals to detect suspicious activity, multiple-account fraud, and bonus abuse patterns.

jrg69 processes your Personal Data for the following clearly defined purposes:

• Account Management: To create, maintain, and administer your jrg69 Member Account, including processing your registration, authenticating your login sessions, and updating your account details upon request.
• Service Delivery: To provide access to the Platform's full range of products — including slot games from studios such as Pragmatic Play, PG Soft, and Microgaming; live casino games provided by Evolution Gaming; sportsbook markets covering BRI Liga 1, EPL, Champions League, and other competitions; and togel (Indonesia's traditional numbers lottery) draws.
• Identity & Age Verification (KYC): To confirm that you are a real individual, that you are at least 21 years of age, and that you are the legitimate holder of the payment methods associated with your Account. This is a mandatory operational requirement for all withdrawal requests.
• Payment Processing: To process deposits and withdrawals through your selected Indonesian payment method (BCA, BRI, BNI, Mandiri, OVO, DANA, GoPay, ShopeePay, LinkAja) and to maintain an accurate record of your Account Balance in IDR.
• Fraud Prevention & Security: To detect and prevent money laundering, bonus abuse, multi-accounting, identity fraud, and other prohibited conduct as defined in our Terms & Conditions. This processing is essential to the integrity of the Platform and the protection of all Members.
• Legal & Regulatory Compliance: To fulfil our obligations under applicable international gaming regulations, anti-money-laundering (AML) requirements, and any lawful orders issued by competent governmental or regulatory authorities.
• Customer Support: To respond to your queries, resolve disputes, investigate complaints, and improve the quality of our support service through analysis of historical support interactions.
• Platform Improvement: To analyse aggregated, anonymised Usage Data in order to identify bugs, improve game loading performance, optimise user flows, and enhance the overall Member experience.
• Marketing Communications (opt-in only): To send you promotional emails, bonus notifications, and personalised offers — but only where you have explicitly opted in to receive such communications during registration or via your account preferences. You may withdraw consent at any time.
• Responsible Gaming: To monitor betting patterns and account activity for signs of problem gambling behaviour, and to act in accordance with the tools and policies described on our Responsible Gaming page.

jrg69 processes your Personal Data on one or more of the following legal bases:

• Contractual Necessity: Processing that is required to perform the contract between you and jrg69 — specifically, to create your Account, verify your identity, process payments, deliver games, and handle withdrawals. Without this processing, jrg69 cannot provide its services to you.
• Legitimate Interests: Processing that is necessary for jrg69's legitimate business interests, provided those interests are not overridden by your fundamental rights and freedoms. This includes fraud prevention, security monitoring, platform analytics, and improving the Member experience.
• Legal Obligation: Processing required to comply with applicable laws, regulatory requirements, AML obligations, and lawful orders from governmental or judicial authorities.
• Consent: Processing based on your freely given, specific, informed, and unambiguous consent — in particular, the sending of marketing communications and the placement of non-essential cookies. You may withdraw this consent at any time without affecting the lawfulness of processing carried out before withdrawal.

jrg69 does not sell, rent, or trade your Personal Data to third parties. We may share your data with the following categories of recipients, strictly for the purposes described in Section 4:

• KYC & Identity Verification Partners: Specialist third-party providers who authenticate identity documents, perform liveness checks, and conduct name-matching against regulatory watchlists on our behalf. These providers are contractually bound to process your data only for the KYC purpose and to maintain equivalent data-security standards.
• Payment Processors: Indonesian and international payment infrastructure providers who facilitate the transfer of funds between your bank account or e-wallet (BCA, BRI, BNI, Mandiri, OVO, DANA, GoPay, ShopeePay, LinkAja) and the jrg69 platform. Financial data shared is limited to what is operationally necessary to execute the transaction.
• Game Content Studios: Where a game's RNG (Random Number Generator) is hosted by a third-party studio (e.g., Pragmatic Play, Evolution Gaming, PG Soft, NetEnt, Microgaming, Spribe), limited session and bet data may be shared with that studio for game-function and audit purposes. No Identity Data or Financial Data is shared with game studios.
• Cloud Hosting & Infrastructure Providers: Secure cloud service providers who host the jrg69 platform infrastructure. These providers access data solely as data processors acting under our instructions and under strict data-processing agreements.
• Fraud & Risk Management Systems: Automated fraud-detection platforms that analyse Technical and Usage Data to identify suspicious patterns. These systems process data under contractual obligations equivalent to jrg69's own security standards.
• Regulatory & Law Enforcement Authorities: Where required by a lawful court order, subpoena, or regulatory demand, jrg69 will disclose Personal Data to the relevant governmental or regulatory authority. We will notify you of such a disclosure wherever legally permitted to do so.
• Professional Advisors: Lawyers, auditors, and compliance consultants retained by jrg69 who require access to data in connection with the performance of their professional services, subject to confidentiality obligations.

jrg69 retains your Personal Data only for as long as is necessary to fulfil the purposes described in this Privacy Policy, or as required by applicable legal and regulatory obligations. The following retention periods apply as a general guide:

Upon expiry of the applicable retention period, Personal Data is either permanently deleted from our systems or irreversibly anonymised so that it can no longer be linked to any identifiable individual. Anonymised, aggregated data may be retained indefinitely for statistical and analytical purposes.

jrg69 implements a comprehensive set of technical and organisational security measures designed to protect your Personal Data against unauthorised access, accidental loss, destruction, or alteration. These measures include, but are not limited to:

• 256-Bit SSL/TLS Encryption: All data transmitted between your device and jrg69 servers is encrypted in transit using Transport Layer Security (TLS 1.2 or higher) with 256-bit key strength.
• Encryption at Rest: Sensitive Personal Data — including KYC documents, identity information, and financial records — is encrypted at rest using AES-256 encryption within our secure cloud infrastructure.
• Access Controls: Access to Personal Data is restricted on a strict need-to-know basis. Only authorised jrg69 personnel with a legitimate operational requirement may access Member data, and all such access is logged and audited.
• Multi-Factor Authentication (MFA): Internal systems containing Member data require MFA for all employee access. We also offer MFA to Members for their own Account security via the account settings panel.
• Penetration Testing: jrg69 engages independent security firms to conduct regular penetration tests and vulnerability assessments of our platform infrastructure.
• Incident Response Plan: jrg69 maintains a documented data-breach incident response plan. In the event of a security incident that materially compromises Member data, affected Members will be notified promptly and in accordance with applicable notification requirements.
• Vendor Security Audits: All Third-Party Service Providers with access to Member data are subject to security assessments and are required to maintain data-security standards equivalent to or exceeding those applied by jrg69.

jrg69 uses cookies and similar tracking technologies to operate and improve the Platform. The following categories of cookies are used:

• Strictly Necessary Cookies: These cookies are essential for the Platform to function correctly. They enable core features such as secure login sessions, game loading, and balance display. These cookies cannot be disabled without rendering the Platform non-functional.
• Performance & Analytics Cookies: These cookies collect anonymised data about how Members interact with the Platform — such as which pages are visited most frequently and how long sessions last — to help us improve platform performance and user experience.
• Functional Cookies: These cookies remember your preferences (such as language settings and preferred game categories) to deliver a more personalised experience during return visits.
• Security Cookies: These cookies assist our fraud-detection systems by helping identify unusual login patterns, multiple-account activity, and device fingerprinting signals that may indicate policy violations.

Most modern browsers allow you to control cookie settings through your browser preferences. You may block non-essential cookies; however, please note that doing so may impair some Platform features and your overall experience. jrg69 does not currently respond to "Do Not Track" browser signals, as there is no universally accepted standard for interpreting such signals.

As a Member of jrg69, you hold the following rights in relation to your Personal Data. To exercise any of these rights, please contact us at [email protected]. We will acknowledge your request within 5 business days and provide a substantive response within 14 business days.

• Right of Access: You have the right to request a copy of the Personal Data jrg69 holds about you, along with information about the purposes for which it is processed and the categories of recipients to whom it has been disclosed.
• Right to Rectification: If any Personal Data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. Some corrections (e.g., name changes) may require supporting documentation.
• Right to Erasure ("Right to Be Forgotten"): You may request deletion of your Personal Data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn consent (and no other legal basis applies), or where the processing was unlawful. Note that we may be required to retain certain data for legal, regulatory, or AML compliance purposes notwithstanding such a request.
• Right to Restriction of Processing: You may request that jrg69 restrict the processing of your Personal Data in certain circumstances — for example, while a rectification request is being investigated, or where you have objected to processing and a determination is pending.
• Right to Data Portability: Where processing is based on your consent or on contractual necessity, you may request that we provide your Personal Data in a structured, commonly used, machine-readable format so that it can be transferred to another service provider.
• Right to Object: You have the right to object at any time to the processing of your Personal Data where that processing is based on jrg69's legitimate interests. We will cease such processing unless we can demonstrate compelling legitimate grounds that override your interests, rights, and freedoms.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing that took place before withdrawal.

Please note that exercising certain rights — in particular, the right to erasure — may require the closure of your jrg69 Account, as some Personal Data is integral to the ongoing contractual relationship between you and the Company.

jrg69 is strictly an adults-only platform. Access to the Platform and use of any of its Services is prohibited for any individual under the age of 21 years. This policy applies uniformly across all Indonesian cities and regions, and is non-negotiable regardless of the legal gambling age in any other jurisdiction.

jrg69 does not knowingly collect Personal Data from individuals under the age of 21. Our KYC process is specifically designed to verify Member age before withdrawal capabilities are activated. Where jrg69 discovers or is notified that a Member has provided false age information during registration and is under 21, the Account will be immediately suspended, all funds will be quarantined pending investigation, and any winnings or bonus amounts will be forfeited.

If you are the parent or legal guardian of a minor who you believe has accessed the jrg69 Platform, please contact us immediately at [email protected]. We take age-verification obligations extremely seriously and will act promptly upon receiving such a notification.

jrg69 operates as an internationally licensed platform. As a result, your Personal Data may be transferred to and processed in countries outside of Indonesia, including countries where jrg69's cloud infrastructure, KYC partners, and payment processors are headquartered or operate data centres.

Where Personal Data is transferred internationally, jrg69 takes the following measures to ensure your data remains adequately protected:

• All Third-Party Service Providers receiving international data transfers are required to enter into data-processing agreements that impose data-security obligations at least equivalent to those described in this Privacy Policy.
• Where applicable, standard contractual clauses or equivalent contractual safeguards are used to govern cross-border transfers.
• jrg69 selects service providers that maintain internationally recognised security certifications (e.g., ISO 27001, SOC 2) for facilities where Member data is processed or stored.

By creating a jrg69 Account and using the Platform's Services, you acknowledge that your Personal Data may be transferred internationally as described in this section.

jrg69 reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data-processing practices, applicable legal requirements, or Platform functionality. When we make material changes, we will:

• Post the updated Privacy Policy on this page with a revised "Last Updated" date.
• Notify active Members via email or a prominent in-platform notification at least 7 days before the changes take effect, except where an immediate update is necessary to comply with a legal obligation or to address an urgent security issue.

Your continued use of the Platform after the effective date of any revision constitutes your acceptance of the updated Privacy Policy. If you do not agree with the changes, you must stop using the Platform and contact support to close your Account before the revision takes effect.

We encourage you to review this Privacy Policy periodically — at minimum, whenever you receive a notification of an update. The current version number and "Last Updated" date are always displayed at the top of this page.

If you have any questions, concerns, or requests regarding this Privacy Policy or jrg69's handling of your Personal Data, please reach out through the following channels:

• Live Chat: Available 24/7 via your Member dashboard after login. Our support agents are trained to handle data and privacy queries and will escalate to our data-protection team where appropriate.
• Email: [email protected] — please use the subject line "Privacy Request" so your message is routed correctly. Do not attach sensitive identity documents to unencrypted emails.
• Response Times: We acknowledge all privacy-related queries within 5 business days and aim to provide a full written response within 14 business days. Complex requests (e.g., full data-access requests requiring large data compilations) may take up to 30 business days; we will notify you if this is the case.
• Support Hours: 24 hours a day, 7 days a week, including Indonesian public holidays. All support operates on WIB (Western Indonesia Time, UTC+7).